Select your Ecenica email account on the left then click the Server Settings tab.Select the Mail menu and click Preferences.Click OK, click Next, click Finish then click Close.For IMAP accounts set Root folder path: INBOX.Select This server requires an encrypted connection (SSL/TLS).Use the following type of encrypted connection: SSL/TLS.Click the Advanced tab and change the following settings:.Tick the My outgoing server (SMTP) requires authentication checkbox and select Use same settings as my incoming mail server.For example, Password: Your mailbox password User Name: Your Ecenica email address.Outgoing mail server (SMTP):, replacing with your domain name.Incoming mail server:, replacing with your domain name.Select your Ecenica email account and click Change….Click File and then click Account Settings > Account Settings….My outgoing (SMTP) server requires authentication: Use same settings as my incoming mail server.Check the following Outgoing mail settings are set in Outlook:.

Require login using Secure Password Authentication (SPA): Unchecked.

Server:, replacing with your domain name.

User name: Your Ecenica email address.

Check the following Incoming mail settings are set in Outlook:.

Select your Ecenica email account from the drop-down list then click Account Settings > Server Settings….

Microsoft Outlook 365, Outlook 2019 and Outlook 2016

Tap Done at the top right to save your changes.

Scroll down to the Incoming Settings and check the following is set:.

Check the information for Outgoing Mail Server is set as follows:.

Check the information for Incoming Mail Server is set as follows:.

Outlook Express / Windows Mail / Windows Live Mail.

Microsoft Outlook 365, Outlook 2019 and Outlook 2016.

Apple iPhone, iPad and other iOS devices.

, replacing with your actual account domain. Note: When using a Ecenica email account your incoming/outgoing mail server is mail. Please use the steps below to help you check your email settings. If you are having difficulties connecting to your Ecenica email from your PC, Mac, iPhone or iPad then it could be due to a problem with the incoming mail server or outgoing mail server settings in your email app.

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